Support

Get the most out of your Alta Guide experience

Why isn't GPS tracking working?

Make sure location permissions are enabled for Alta Guide in your phone's Settings. GPS works best with a clear view of the sky - it may take a few minutes to get a signal in dense tree areas.

What's included in Alta Guide Pro?

Pro features include local recommendations from a lifelong Alta veteran, GPS session tracking, weather forecasts, and priority customer support. Upgrade within the app for $19.99/year.

Does the app work without internet?

Some features like trail maps and GPS tracking work without internet. Live weather, road conditions, and traffic cameras require an internet connection.

How accurate is the GPS tracking?

Alta Guide uses your phone's built-in GPS for tracking runs and distance. Accuracy is typically within 3-5 meters, though it can vary based on weather conditions and phone model.

Can I export my session data?

Yes! Go to your session history, tap any session, and use the share button to export your data as a GPX file or share stats with friends.

I found a bug or have a feature request

We'd love to hear from you! Email us at support@tonykorologos.com with details about the issue or your suggestion.

Still need help?

Email us at support@tonykorologos.com

We typically respond within 24 hours

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